Objective

Diagnosis of the digital maturity of a bank and proposal of a digital pilot project

Phases of work

1. Training of the project team on the main concepts of digital transformation and harmonization of concepts

2. Diagnosis of the bank’ digital maturity based on six axes and recommendations

3. Bank’s positioning within the local banking market and presentation of benchmarks on  best international practices

4. Proposal of pilot project to test the bank based on digital transformation’s six axes

Achievement

• Diagnosis made within six weeks
• Choice of a pilot project around the digitization of retail banking

Objective

Assistance across the bank transformation and development of its electronic payment activity

Phases of work

1. Market study on electronic payment in Tunisia and best international pratices

2. Presentation of initiatives for the improvement of the bank’s electronic payment offer

3. Assistance in initiating new payment cards

4. Assistance in the selection of an electronic payment solution

5. Assistance in the implementation of the electronic payment solution

Achievement

• Launch of five new payments cards
• Electronic banking solution implemented within six months

Objective

Accompaniment across the optimization of financing delays for a banking product

Phases of work

1. Diagnosis and analysis of existing banking processes based on Lean Six Sigma methodology

2. Identification of improvement’ key opportunities

3. Optimization of the bank funding processes, to reduce delays and costs

4. Design of a measuring device

Achievement

Optimized delays, a better service quality and improvement of customer satisfaction

Objective

Operational Risks’ Mapping of all the Bank processes and definition of KRI

Phases of work

1. Diagnosis of operational Risks’ current management and recommendations

2. The elaboration of the operational risks’ Mapping covering all core business and support processes

3. The implementation of Risk mitigation plan

4. Definition and implementation of Key Risk Indicators (KRI)

5. Definition of Dashbords to monitor KRI

 Achievement

• Operational Risks Mapping validated by the TOP management
• Adoption of KRI’ monitoring system by the operational Risks’ team